Contact the Editor About a Correction

How to Reach the Editor

Email is the only channel the desk runs. Write to editor@casinolarivieraonline.com. Say which page and which sentence you mean, link the source you believe is right, and give the date you read it.

A message with a source is answered first. A figure with a linked source can be set beside the casino’s page and settled in one sitting.

Handles

Corrections, disputed figures, source requests

Does not handle

Casino accounts, deposits, withdrawals, bonuses

Pages covered

7 since 10 Nov 2026

Evidence accepted

A page of the casino, read on a stated date, or a public document

Four Details That Settle a Correction

A message with all four can be decided in one reply.

1. The page URL and the exact sentence, table cell or figure you dispute.
2. The casino page or public document that shows the correct value.
3. The date you read it: the casino prints no version date on its terms, so your date is part of the evidence.
4. Whether the reply should name you or not.

What Happens After You Write

The person who wrote the sentence reads the message and checks it against the source. An accepted correction changes the sentence and moves the update date under the byline. A rejected one changes nothing, and the reply says which document would have changed it.

Where two pages of the casino give two values, as its bonus terms do on wagering and its promotions and home pages do on the free-spin count, the page quotes each one with the page it comes from rather than picking a winner.

Problems Only the Casino Can Solve

This desk holds no casino account, so it cannot release a withdrawal, restore a bonus, speed up an identity check or reverse a decision. Those go to Casino La Riviera, and here are the channels it publishes for them. Support: live chat, support@casinolariviera.com, and three telephone numbers — a free line on 0800 919 751, +33 800 919 751 from outside it, and +33 970 019 5192 for VIP players. Complaints in writing: complaints@casinolariviera.com. Verification documents: documents@casinolariviera.com. The casino says the service answers around the clock, seven days a week, in French, English and Italian among other languages; it states no response time for either chat or email. Two details are worth knowing before writing: every one of those addresses sits on a different domain from the site its pages run on, and verification documents go to a separate address of their own.

If support does not settle it, the casino offers no route out of itself. Its own pages take complaints in writing, within six months of the problem, and promise a reply within two business days and a resolution within one month; the terms, separately, require a disputed event to be reported by email within one hour of it happening. After that the terms make the casino the final arbiter, say its decisions are final, and reserve its right to appoint an arbitrator of its own choosing. No alternative dispute body, ombudsman or gaming authority is named on any legal page. The site map does link dispute resolution to a form on centraldisputesystem.com, but none of those pages mentions that domain, so a reader cannot tell from the site what standing it has.

Words the Desk Uses in Replies

Correction

A change to a printed figure or sentence, made because a document a reader can open says something different.

Source

A page of the casino or a public document, recorded with the date it was read.

Stated figure

A value quoted as the casino prints it, with the casino named as its source.

Disagreement

Two official pages stating different values, shown side by side rather than averaged.

If Gambling Is Causing Harm

A support service is a better first call than this desk. The responsible gambling page lists free international help and the limit and self-exclusion tools Casino La Riviera says it offers.

Recap: What to Send and Where

A wrong figure on this site comes here, with the page, the sentence, the source and the date. Anything about your money or your account goes to the casino, and then to its dispute route. Read how we test a casino first, because it lists which documents count.